Program Manager – Global Workforce Solutions

Program Manager – Global Workforce Solutions

Lead global workforce transformation, optimise workforce solutions and drive the implementation of scalable operating models.

Are you an experienced Program Manager with a strong background in MSP, contingent workforce or workforce solutions? Do you thrive in complex international environments and know how to translate strategic objectives into practical programs, align stakeholders and drive measurable operational improvements?

We are looking for a Program Manager – Global Workforce Solutions to lead the implementation and optimisation of workforce solutions across our international organisation. You will work across regions to improve operating models, standardise processes, implement new workforce solutions and drive measurable improvements in service delivery, performance and scalability.

Your impact

In this role, you will lead complex, cross-regional programs focused on workforce solutions, operational excellence and organisational change. You will translate strategic objectives into practical implementation plans while aligning stakeholders across commercial, operational and support functions and ensuring delivery against agreed outcomes, KPIs and timelines.

You will play a key role in driving the adoption of new workforce solutions, processes and operating models. Success will not only be measured by delivery, but by the extent to which changes are effectively implemented, adopted and embedded within the business.

Working closely with senior leadership and regional stakeholders, you will provide structure, governance and visibility across multiple initiatives. You will identify risks, manage dependencies and escalations, monitor performance and ensure alignment between global objectives and local execution.

You will also contribute to the further professionalisation of our international organisation by helping to standardise processes, improve collaboration, optimise service delivery and establish scalable implementation frameworks.

Within the first 12–18 months, you will have:

• Successfully delivered multiple cross-regional workforce solution initiatives with measurable operational outcomes

• Driven stakeholder alignment across different countries and business units

• Improved adoption of standardised processes and best practices

• Established governance, KPI and reporting frameworks for key programs

• Contributed to a more scalable and efficient operating model

• Successfully implemented strategic transformation initiatives across multiple regions or business units

What you will do

• Lead end-to-end program management of global workforce solution initiatives, from strategy and design through implementation and adoption

• Translate strategic objectives into structured implementation programs

• Drive stakeholder alignment across commercial, operational and support functions

• Establish governance structures, KPIs, reporting and performance management frameworks

• Manage risks, dependencies, resistance and escalations

• Partner with regional teams to implement and embed new workforce solutions, processes and operating models

• Build strong relationships with senior stakeholders across multiple countries

• Drive continuous improvement and standardisation of ways of working

• Use operational and workforce data to identify improvement opportunities, support decision making and increase program scalability

• Ensure successful adoption of new processes, services and operating models

• Manage and optimise relationships with workforce solution providers, suppliers and service partners, ensuring performance, service quality and commercial value

About the role

You will operate in an international organisation undergoing significant transformation and growth. This role sits at the intersection of workforce solutions, strategy, operations and change, ensuring that new solutions, processes and operating models are successfully implemented and adopted across the business.

We are specifically looking for someone with experience in MSP, contingent workforce, workforce solutions or a closely related environment. You will combine this domain expertise with proven experience leading complex international programs, operational improvements and stakeholder-driven implementations.

What you bring

You are an experienced program leader with strong workforce solutions expertise and a track record of delivering complex international programs, operational improvements and change initiatives.

• 8+ years of experience in program, project or workforce solutions management, with significant experience in MSP, contingent workforce or related environments

• Proven experience driving operational change, transformation and implementation initiatives within complex organisations

• Significant experience working within MSP, contingent workforce, workforce solutions or closely related environments

• Strong understanding of workforce technology and service delivery models, ideally including VMS, ATS or related workforce platforms

• Experience implementing or transforming workforce technology or operational processes is highly relevant

• Excellent stakeholder management skills, including the ability to influence senior stakeholders and navigate complex or competing interests

• Ability to navigate organisational complexity and drive alignment across countries, functions and business units

• Experience with program governance, KPI management, risk management, reporting and performance monitoring

• Strong organisational and problem-solving capabilities

• Strong operational and commercial awareness, including performance management, supplier management, cost optimisation and contractual considerations

• Experience managing suppliers, service providers or workforce partners, including performance management, optimisation and commercial relationships

• Experience operating across multiple countries, with an understanding of the operational, contractual and compliance considerations involved in international workforce programs

• Agile or SAFe certification is a plus, but not required

• Excellent command of English